Register product
Send your Amazon order details so we can locate your product record.
WWarranty help
Review warranty coverage and what information is needed for service.
TTroubleshooting
Try common setup and product checks before contacting support.
MManuals
Find setup guides, warranty documents, and product resources.
Product registration and support request
Complete the form below to create a support email. You can attach photos or videos before sending the message from your email app.
Before you contact us
For faster service, please prepare the following information.
- Amazon order number and purchase date.
- Product model or the model name shown in your manual.
- Photos or videos if the item arrived damaged or parts are missing.
Support Request Form
This form opens your email app with the details filled in. You can also email us directly at 3212801921@qq.com.
Warranty assistance
SHIQUN products include limited warranty service for manufacturing defects from the original Amazon purchase date.
Warranty period
12 months from the original Amazon purchase date.
What to prepare
Amazon order number, product model, purchase date, and a clear issue description.
Coverage limits
Warranty coverage does not apply to misuse, accidents, unauthorized modifications, or normal wear and tear.
Troubleshooting
Try these common checks before submitting a support request.
Product does not power on
Make sure the product is fully charged or connected to power. Try another compatible charging cable or adapter, then press and hold the power button according to the user manual.
Product is not working as expected
Restart the product, review the setup instructions, and make sure all parts are correctly installed. If the issue continues, send us your order details and product model.
Missing or damaged parts
Please provide your Amazon order number and attach a clear photo of the package and the missing or damaged part when contacting support.
Need help with setup
Tell us your product model and the step where you need help. A short photo or video can help our support team understand the situation faster.
Setup video
Watch the product operation video for setup and basic use.
Video file path: videos/R301.mp4. Replace this file when you need to update the operation video.
Manuals and downloads
Download product manuals, setup guides, and warranty documents.
File update guide
Upload PDF files to the manuals folder using the exact file names shown in the links. If a document is not ready yet, remove that download item before publishing.
Contact support
Contact us for setup help, warranty service, missing parts, damaged items, or product troubleshooting.
Response time
Typical response time is 1-2 business days.
Amazon order details
Please include your Amazon order number so we can assist you faster.