Product Registration
Register your product so our support team can provide faster warranty service and product assistance.
- Provide your Amazon order number and purchase date.
- Select your product model and support request type.
- Describe the issue and include photos or videos if needed.
Support Request Form
This form opens your email app with the details filled in. You can also email us directly at support@shiqunradio.com.
Warranty Assistance
SHIQUN products include a limited warranty against manufacturing defects from the original purchase date.
Warranty Period
12 months from the original Amazon purchase date.
What to Prepare
Amazon order number, product model, purchase date, and a description of the issue.
Limitations
Warranty coverage does not apply to misuse, accidents, unauthorized modifications, normal wear and tear, or products from unauthorized sellers.
Troubleshooting
Review these common steps before submitting a support request.
Product Does Not Power On
- Make sure the product is fully charged or connected to power.
- Press and hold the power button according to the user manual.
- Try another compatible charging cable or adapter.
Product Is Not Working as Expected
- Restart the product.
- Review the setup instructions in the user manual.
- Make sure all parts are correctly installed.
Missing or Damaged Parts
- Provide your Amazon order number.
- Upload or attach a clear photo of the package and part.
- Our support team will review your request and respond by email.
Manuals & Downloads
Add your product manuals, setup guides, and warranty documents here.
Contact Support
If you need help with your SHIQUN product, contact our customer support team. We can assist with setup, warranty service, missing parts, damaged items, and troubleshooting.
Response Time
Typical response time is 1-2 business days.
Amazon Purchase Support
Please include your Amazon order number when contacting us so we can assist you faster.